Returns & Refunds

Last updated: 4 November 2026

We want customers to feel confident about every purchase. If something is not right, we are here to help.

1. Our 30-day returns policy

DRYFTR offers a voluntary 30-day returns period from delivery. Under this additional policy, items should be unworn except for reasonable trying on, unwashed, in original condition and returned with labels or tags where supplied. Proof of purchase may be requested. Statutory rights remain unaffected.

2. Requesting a return

Email mailer@dryftr.co.uk with your order number and the item you wish to return. We will provide instructions and confirm the appropriate returns address. Please contact us before posting a return.

3. Return postage

Customers pay return postage for change-of-mind returns. We recommend a tracked service and proof of postage. Where an item is faulty, incorrect or otherwise breaches statutory requirements, DRYFTR covers reasonable return costs where legally required.

4. Statutory cancellation rights

For most online purchases, customers may cancel from ordering until 14 days after receiving the goods. They must notify us within the applicable period and generally have a further 14 days to return them. Clothing may be inspected and tried on as in a shop. Excessive handling may lead to a lawful deduction for diminished value.

5. Refunds

We assess returned goods and process refunds due. For statutory cancellations, refunds are generally made within 14 days of receiving goods back or evidence they were sent back. Where required, the original standard delivery charge is refunded; additional upgraded delivery costs normally are not. Refunds use the original payment method unless otherwise agreed.

6. Sale and discounted products

Discounted and sale items retain statutory rights and may qualify under our voluntary 30-day policy.

7. Faulty, damaged or incorrect items

Email mailer@dryftr.co.uk with your order number and a description; photographs can help. We will provide the remedy required by law. Statutory faulty-goods rights are not limited to 30 days.

8. Pre-order cancellations

Customers may contact us to cancel pre-orders before dispatch. Statutory cancellation and refund rights apply. Once delivered, eligible pre-orders are covered by the same returns arrangements as other products.

9. Exchanges

Contact us if you need another size or colour. Exchanges depend on availability. If unavailable, you may return an eligible item and place a new order.

Contact information

DRYFTR LTD · Company number NI708757
Registered office: 22B Glenavy Road, Lisburn, BT28 3UP, Northern Ireland, United Kingdom
Email: mailer@dryftr.co.uk